Privacy Policy

Information We Collect

When you use our services or visit our website, we gather certain information. Some of it you provide directly, and some we collect automatically through your interactions with our platform.

Information You Provide

This includes details you share when creating an account, enrolling in our programs, or reaching out to our support team:

• Full name and contact details (email, phone number, postal address)
• Account credentials and security information
• Payment and billing information for course enrollment
• Learning preferences and educational background
• Communications you send us, including feedback and support requests
• Information included in documents you upload or share through our platform

Automatically Collected Data

Our systems automatically record technical information when you interact with our services. This helps us improve functionality and security:

• Device information (type, operating system, browser version)
• IP address and general location data
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms used to find us
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what we do with it:

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we process your personal information based on the following grounds:

Contractual Necessity: Processing is required to deliver the services you've enrolled in or to take steps before entering into an agreement.

Legitimate Interests: We process data to improve our platform, ensure security, and conduct business operations—provided this doesn't override your privacy rights.

Legal Obligations: Sometimes we're required by Australian law to collect or retain certain information.

Who We Share Your Data With

We don't sell your information. Period. But we do work with trusted partners who help us operate our business. Here's who might see your data:

Service Providers

Third-party companies that help with hosting, payment processing, email delivery, analytics, and customer support. These providers can only use your data for the specific tasks we assign them—they're bound by strict confidentiality agreements.

Educational Partners

If you enroll in programs co-delivered with partner institutions, we may share relevant information with those organizations to facilitate your learning experience.

Legal Requirements

We'll disclose information if required by Australian law, court orders, or government requests. We may also share data to protect our rights, prevent fraud, or ensure the safety of our users.

Business Transfers

If quarionex merges with another company or undergoes restructuring, your information may be transferred as part of that transaction. You'll be notified if this happens.

International Data Transfers

Some of our service providers operate servers outside Australia. When your data is transferred internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the Office of the Australian Information Commissioner
• Certification schemes that demonstrate adequate data protection standards
• Binding corporate rules for multinational service providers

We only work with providers in countries that offer comparable privacy protections or who commit to meeting Australian standards.

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods depend on the type of data and why we collected it:

• Account Information: Retained while your account is active, plus seven years after closure for legal and accounting purposes
• Course Progress and Certificates: Kept indefinitely to maintain your learning records
• Payment Records: Retained for seven years to comply with Australian tax regulations
• Communication Logs: Kept for three years for quality assurance and dispute resolution
• Marketing Data: Retained until you withdraw consent or three years of inactivity
• Technical Logs: Deleted after 12 months unless needed for security investigations

After these periods, we securely delete or anonymize your data so it can no longer identify you.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

Access Your Information

Request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Correct Inaccuracies

Ask us to update or correct information that's incomplete or incorrect. You can also update most details directly through your account settings.

Delete Your Data

Request deletion of your personal information. We'll comply unless we're legally required to retain certain records (like financial transactions for tax purposes).

Restrict Processing

Limit how we use your data in specific circumstances, such as while we verify the accuracy of contested information.

Object to Processing

Withdraw consent for marketing communications or object to processing based on legitimate interests.

Data Portability

Receive your data in a structured, machine-readable format to transfer to another service provider.

Security Measures

Protecting your information is something we take seriously. Here's how we keep your data secure:

• Industry-standard encryption for data transmission (TLS 1.3) and storage (AES-256)
• Regular security audits and vulnerability assessments by independent experts
• Strict access controls—staff only see data necessary for their roles
• Multi-factor authentication for administrative access
• Automated backup systems with encrypted off-site storage
• Incident response procedures for potential data breaches
• Regular staff training on privacy and security best practices

No system is completely foolproof. If a security breach affects your data, we'll notify you and the Office of the Australian Information Commissioner within 72 hours, as required by law.

Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience and understand how our platform is used. You can manage cookie preferences through your browser settings, though some features may not work properly if you disable them.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like account access and secure transactions
• Performance Cookies: Help us understand how visitors use our site so we can improve it
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous usage statistics to identify trends and issues

We don't use advertising cookies or track you across unrelated websites.

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from anyone under 18 without parental consent. If you believe we've inadvertently collected data from a minor, please contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top shows when the most recent changes were made.

Continuing to use our services after changes take effect means you accept the updated policy.

Making a Complaint

If you're unhappy with how we've handled your personal information, please let us know. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Contact Details:
Phone: 1300 363 992
Website: www.oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001